We know no one likes reading terms and conditions but we need to make sure we are protecting both you and Us, so put your feet up and take some time to read our small print before making your booking. If you have any questions at all please contact us on 07921 138696 and have a chat with us about them. Please read them carefully as they contain important information you need to know before you book. Once you have done this please sign and return the Terms and Conditions.
1.1 When the following words with capital letters and underlined, are used in these Terms, this is what they will mean:
- Aitken House: Privately owned by Lisa & Nicholas Hunt. All communication for Aitken House is handled by firstname.lastname@example.org.
- Booking: the booking of the Property by You in accordance with condition 3, subject to these Terms and Conditions and the House Conditions;
- Booking Agreement: an agreement between the Owner and You for the letting of the Property;
- Cancellation: a cancellation of the Booking Agreement in accordance with these Terms and Conditions;
- Cautionary Deposit: a cautionary deposit payable to Lisa and Nicholas Hunt 10 days prior to the Commencement Date completing the Booking in accordance with condition 3.3 which shall be an amount of £300 pursuant to the House Conditions;
- Commencement Date: the date from which You have booked the Property;
- Deposit: a deposit of 1/3 of the total Rental Fee, payable by You to Lisa & Nicholas Hunt in accordance with Condition 4.5 when making a Booking;
- Due Date: 6 weeks prior to the Commencement Date;
- House Conditions: any special terms that Lisa & Nicholas notifies to You that the rental of the Property shall be subject to;
- Late Departure Fee: an amount equivalent to any and all costs incurred by Lisa & Nicholas Hunt as a result of Your late departure from the Property, including (but not limited to) charges incurred as a result of cleaners, staff and 3rd party contractors being prevented from accessing a Property at the departure time;
- Owner: the owner of the Property;
- Property: Aitken House
- Rental Fee: the fee payable by You for the use of the Property;
- Rental Period: the period which the Property is let to You in accordance with the terms of the Booking Agreement and the House Conditions;
- Terms: the Terms and Conditions set out in this document;
- Touchstay – Digital guest book
- You/Your: the person or persons making the Booking.
- We/Us/Our: Lisa & Nicholas Hunt
- Where the words ‘writing’ or ‘written’ are used in these Terms, this will include e-mail unless stated otherwise.
2. Lisa & Nicholas’s contract with You
2.1 Please ensure that You read these Terms carefully, and check that the details You provide in accordance with clause 3 are complete and accurate, before You sign. If You think there is a mistake or require any changes, please contact Us discuss. We will confirm any changes in writing.
3. Making a Booking
3.1 Bookings may be made by telephone, email or via the Yorkshire Premium Cottages website at www.yorkshirepremiumcottages.co.uk
3.2 Where a Deposit is payable in accordance with condition 4.5 and We do not receive the Deposit within 3 days of the provisional Booking being made, We reserve the right to cancel Your Booking and re-advertise the Property.
3.3 When making Your Booking You must specify the maximum number of people that will be staying at the Property. If there are a change of details with regards to which individuals are attending, this must be
3.3 When making Your Booking You must specify the maximum number of people that will be staying at the Property. If there are a change of details with regards to which individuals are attending, this must be sent via email and will only be confirmed once you receive conformation from Aitken House. At your point of arrival at the Property We will ask for the Lead Bookers ID. If the Lead Booker is not the first to arrive, You must tell us who will be first to arrive and they must provide ID. This is to ensure that We only giving the correct people access to the Property. Proof of ID accepted is a driving license or passport. Where any person not listed on the booking form is found to be staying at or visiting the Property, We, have the right to immediately terminate the Booking Agreement and remove You and the entire party from the Property without any refund of any monies you have previously paid including Your Cautionary Deposit, or alternative accommodation being provided. If it is found that any false information has been given on the booking form or throughout the booking process, we will deny access with no rights to a refund. We reserve the right to order anyone who is intoxicated or who poses a risk to themselves, others and/or the Property to leave the Property with immediate effect.
3.4 We do not accept Bookings where the majority of the group are aged 18-30.
3.5 When You submit a booking form, this does not mean that We have accepted Your Booking. Aitken House acceptance of Your Booking will take place as described in clause 3.5
3.6 Your Booking will not be complete until You receive a confirmation document.
3.7 We reserve the right to accept or refuse Bookings.
4.1 Payments can be made by cheque, bank transfer, debit card, Visa or Mastercard credit cards. Amex and Diners Club cards are not accepted.
4.2 There will be no surcharge for payment made by credit card.
4.3 Cheques must be made payable to Lisa Hunt.
4.4 The prices agreed on the Booking Agreement do not include VAT. However, should this change we will inform you.
4.5 A Deposit will only be payable when making a Booking more than 6 weeks prior to the Commencement Date. If a Booking is 6 weeks or less before the Commencement Date, full payment of the Rental Fee is required.
4.6 We may request a Cautionary Deposit pursuant to the terms of the House Conditions.
4.7 Where a Deposit has been paid in accordance with condition 4.5, payment of the balance of the Rental Fee must be made by the Due Date. At the point of Booking, You authorise Us to automatically debit the card details held by Us for the remaining Rental Fee on Your Due Date. You must ensure funds are available in the relevant bank account on the Due Date for the payment to clear. If the funds are not available on Your Due Date when requested the Booking will be cancelled, with no monies paid refunded.
4.8 If You fail to pay the balance of the Rental Fee, and/or with the Cautionary Deposit (if requested) by the Due Date, We reserve the right to re-let the Property You have booked and retain any Deposit We have received.
5. Booking changes by You
5.1 Once a Booking has been accepted and confirmed by Us in accordance with condition 3, the Booking can only be changed:
a) with the prior written agreement from Us and
b) by no later than the Due Date.
5.2 We reserve the right to charge an administration fee of £40 per change made to a Booking. Any administration fee that becomes payable must be paid before the Due Date, or if the Due Date has elapsed before the Commencement Date.
5.3 Changes to the Commencement Date may result in the Cancellation of Your initial Booking and the creation of another. In these circumstances, We reserve the right to charge the cancellation charges which are set out in condition 6.3.
6. Cancellation by You
6.1 You may cancel Your Booking at any time by sending written notice to Lisa Hunt at PO Box 6109, Sheffield, S36 9YZ or by email to email@example.com. Once written conformation is received back to You from the Us, the booking will be cancelled.
6.2 Where You cancel Your Booking in accordance with this condition 6.1 the cancellation charges set out in condition 6.3 will apply
In the event of a Cancellation by You:
a) if cancelled after the Due Date and We are unable to re-let the Property for the whole of the Rental Period, You will have to pay the Rental Fee in full (minus any Deposit and Cautionary Deposit paid); or
b) if cancelled after the Due Date and We are able to re-let the Property for the whole or part of the Rental Period, You will have to pay the difference between Rental Fee and the fee obtained by Us for the whole or part of the Rental Period (minus any Deposit and Cautionary Deposit paid).
6.4 If You cancel this Booking Agreement for any reason at any time, the Deposit is non-refundable., unless You cancel Your Booking within the first 7 days after Your Booking Agreement is confirmed.
6.5 Cancellation insurance is not compulsory, but we strongly recommend insurance to protect you in the event that You need to cancel Your booking.
7. Property Availability
7.1 Touchstay sets out the check-in and check-out times applicable to the Property.
7.2 Where You fail to vacate the Property in accordance with Touchstay, We reserve the right to charge You the Late Departure Fee.
7.3 If for any reason beyond Our control the Property is not available on the date booked, or the Property becomes unsuitable for letting We may:
a) cancel the Booking and refund all payments made by You in full (including the Rental Fee and any Deposit or Cautionary Deposit); or
b) find You an alternative Property.
We reserve the right to cancel a booking and return all payments made in full.
8. Use of Property
8.1 Specific terms relating to the use of the Property, including the number of permitted guests, types of use and noise are set out in the House Conditions. If the Property or its grounds is used for anything other then what is stated on your Booking Agreement, We reserve the right to immediately terminate the Booking Agreement and remove You and the entire party from the Property without any refund of any monies you have previously paid including your Cautionary deposit, or alternative accommodation being provided.
8.2 We reserve the right to refuse You access to the Property and/or to terminate the Booking Agreement if the House Conditions are breached.
8.3 We do not permit You to use of the following items: fireworks, smoke machine, party poppers, Chinese lanterns, silly string, strobe lighting, candles, naked flame, dry ice machines or any flammable or potentially dangerous substances/equipment. If You do not comply to this condition, We will charge You £1000. You will be invoiced for this and agree to pay within 7 days or receipt of the invoice.
8.4 We prohibit outdoor music after 9pm, any outdoor music must be approved by the Us in writing. Any entertainment must be approved by Us before the booking of the Entertainment by the You. Levels of noise must be controlled at all times. We, who are the sole arbitrators of what may be deemed to be a public nuisance, may require noise levels to be lowered, which You agree to accept. We can reduce the volume or terminate the entertainment at any point. Music must be kept to a low level.
8.5 The Hot Tub rules that are stated in the House Conditions must be adhered to. Failure to do so may result in the closure of the Hot tub and a termination of using its facility with no refund given.
8.6 We cannot be held responsible for the breakdown of mechanical equipment in the hot tub such as pumps, boilers or filtration system, We may offer you a refund to the maximum value of £100.
8.7 In the event of a hose pipe ban the hot tub will not be available in this situation a £100 refund will be given.
8.8 Under no circumstances should electric cars be charged up at the Property. Charging of Electric cars at the Property will result in the termination of Your Booking Agreement and You will be asked to leave the Property with Immediate effect. Charging electric cars invalidates our insurance and may trip all the electric at the Property. We Cannot be held responsible if the electric does trip and if we are unable to quickly rectify the problem.
9. The Letting
9.1 The letting confers upon You the right only to occupy for a holiday within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988, unless otherwise agreed in writing.
10. Your obligation
10.1 You agree:
a) not to enter the Property before the check-in time specified in Touchstay on the Commencement Date unless otherwise agreed by Us in writing.
b) to vacate the Property by no later than the check-out tim specified in Touchstay on the agreed day of departure unless otherwise agreed by Us.
c) to pay for any losses or damages to the Property, caused by You or a member of Your party (reasonable wear and tear excluded);
d) to take good care of the Property, including but not limited to its grounds, furnishings, bedding, pictures, kitchen equipment and other fixtures and fittings during Your stay and to leave it in a clean and tidy condition at the end of the Rental Period. Should We be dissatisfied with the condition of the Property upon Your departure, You will be liable for any charges associated with additional cleaning (such as the need to replace stained bedding, replacement or furnishings or removal of unwanted items) or for damage caused during Your stay;
e) to permit Us reasonable access to the Property for the purposes of inspection, maintenance or repairs;
f) not to part with possession of the Property, or share it, except with the members of the party confirmed in the Booking;
g) not to sell or transfer the Booking to another party without Our written agreement;
h) not to have anyone, other than those detailed on the Booking, staying at or visiting the Property. If guest numbers are exceeded, We have the right to immediately terminate the Booking Agreement and remove You and the entire party from the Property without any refund of any monies You have previously paid including your Cautionary Deposit,
i) to respect the well-being of those occupants of adjoining or nearby properties, Our staff, and the Owners and not to cause any annoyance or become a nuisance. Complaints from adjoining or nearby occupants, Our staff and Owners regarding Your behavior may result in Us, requiring You to leave the Property immediately without a refund of any monies paid by You.
J) You must comply in all respects with the conditions, requirements and regulations of the local authority, local licensing authority and fire authority and all laws which may relate to the Property and should not cause or permit any act or behaviour which would or might constitute a breach of any statutory provision, order or requirement.
k) not bring any narcotic, illegal, dangerous or hazardous items into the Property or its premises. We reserve the right to order any persons found to be in possession or handling such items to leave the Property and its premises with immediate effect.
l) not to have anyone at the Property who is intoxicated or poses a risk to themselves, others and /or the Property.
m) accept responsibility and liability for use of the Internet including views expressed, damage caused by infections or viruses, and full personal responsibility for the downloading of illegal material.
In the event of failure to comply with the above obligations, We reserve the right to terminate the Rental Period with immediate effect. In such instances, no monies will be refunded. The decision and discretion of Us is final. You shall indemnify Us against all loss or damage suffered by any person arising from equipment, and other items brought on or into the Property by You or a sub-contractor working on the Your behalf. You agree not to play music in the grounds after 9pm.
10.2. We recommend that You take out Your own insurance to cover against any damages that may occur. You should ensure that any such insurance covers You for pre-booked UK self-catering holidays.
11. Payments for damages and return of Cautionary Deposit
11.1 A cautionary deposit will be held against the card number, given when you booked of a agreed amount at the time of booking. This will be authorised 4 days prior to Your Commencement Date at the Property. This will be debited, should any damages, breakages, breach of Terms or the need for additional cleaning that is discovered at the Property at the time of Your departure. If the amount of damages exceeds the pre-authorised amount on card, you will be invoiced for the additional amount. If the funds are not available on request the Booking will be cancelled, with no monies paid refunded.
12.1 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contract, loss of anticipated savings or for any indirect or consequential loss or damage of any kind, however arising, and whether caused by tort (including negligence), breach of Booking Agreement or otherwise, even if foreseeable.
12.2 Nothing in these conditions excludes or limits our liability:
- death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
- fraud or fraudulent misrepresentation; or
- breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
12.3 We accept no liability for complaints or concerns which relate to the Property or to the Property’s condition which You raise after Your departure from the Property. All complaints about the Property and the Property’s condition must be raised in accordance with condition 15.1.
12.4 In all cases, except for personal injury or death, the Owners liability to You for the total of all claims arising out of the letting is limited to the Rental Fee.
12.5 This Booking Agreement is between You and Us. No other person shall have any rights to enforce any of its terms.
12.6 All property and equipment belonging to You is at your own risk and must be removed at the end of Your Rental Period. We cannot guarantee the return of any items You have lost during your Rental Period. We will not accept any liability for any loss or damage of any equipment or property however or by whomever such loss or damage may be caused, including parked cars.
13.1 You must adhere to the pet policy as set out in the House Conditions and Touchstay.
13.2 Where the House Conditions and Touchstay provide consent to a pet at the Property, You agree to be responsible for cleaning the Property before Your departure so as to remove all traces of the animal being at the Property.
13.3 You will be responsible for any cleaning or other costs that are incurred by Us as a result of You failing to meet Your obligations under condition 13.2.
13.4 With the exception of assistance dogs and guide dogs, dogs are under no circumstances allowed on furnishings.
14. No smoking policy
14.1 Smoking or Vaping is not permitted in the building. All Cigarette ends must be disposed of in the ashtrays provided.
15.1 Any complaints or concerns that You may have about the Property or the Property’s condition must be communicated to Us at the time the issue first comes to Your attention.
15.2 We will accept no liability for complaints or concerns raised by You which relate to the Property or to the Property’s condition which You raise after Your departure from the Property.
15.3 If a complaint is not resolved during the Booking, You should write to Us within fourteen days providing details and evidence relating to the complaint.
16. Website and advertisements
16.1 All information relating to the Property has been provided by Us. We check the information regularly but if anything is found to be incorrect please let Us know.
17. Termination of the agreement
17.1 If You commit a breach of any of these conditions, We reserve the right to re-enter the Property and terminate the Booking Agreement with immediate effect and with no sums (of whatever nature) refunded to You.
17.2 Termination of the Booking Agreement pursuant to this condition 18 does not affect Our other rights and remedies.
18. Changes to Terms
18.1 We may revise these Terms from time to time.
18.2 If We have to revise these Terms under clause 18.1, We will give You at least 1 week’s written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 6.
19. How We may use Your personal information
19.1 We will use the personal information You provide to:
- facilitate the Booking
- process Your payment for the Booking.
- If Legal action was required Your personal details would be passed on to our legal team.
The email address for Us is: firstname.lastname@example.org
19.2 We have the right to share your information with Yorkshire Premium Cottages. Yorkshire Premium Cottages Ltd, is a company incorporated in England and Wales with company number 11634211 whose registered office address is PO Box 6109, Sheffield, S36 9YZ and Spicer Manor Ltd. Spicer Manor Ltd, is a company incorporated in England and Wales with company number 11634273 whose registered office address is PO Box 6109, Sheffield, S36 9YZ.
20. Jurisdiction and governing law
20.1. These Terms are governed by English law. You agree to submit to the non-exclusive jurisdiction of the English courts. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.
21.1 We may transfer Our rights and obligations under these Terms to another organisation, and will notify You in writing if this happens, but this will not affect Your rights or our obligations under these Terms.
21.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
21.3 This Booking Agreement is personal to You and You cannot assign or transfer the rights or obligations under this Booking Agreement to any other person. If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce rights against You, or if We delay in doing so, that will mean that We have not waivered our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.
21.4 All notices given by either party shall be in writing and will be sufficiently served if delivered by hand or sent by post or emailed to the other party at the address set out on the Booking Agreement.
21.5 We follow a non-smoking policy.
21.6 Prices are subject to review at any time and We reserves the right to alter prices without notice. This is not applicable to confirmed bookings.
21.7 We reserve the right to add any new tax or levy imposed by lawful authority which was not known at the time the contract was made to all Bookings.
21.8 Please be advised We require all children under 16 to be supervised by an adult at all times
21.9 We hold the right to decorate or complete refurbishments within the Property or grounds at any point which may alter how the Property looks in comparison to when You booked. No refund will be given or the right to cancel Your Booking.
22.1 If the Government guidelines enforce a premises closure for any reason out of Our control You will be entitled to a full refund of Your Rental Fee including Your Deposit and Cautionary Deposit (If applicable) Or if You prefer You can move Your Commencement Date within a 12-month period, to a Commencement date of a similar value, depending on availability
22.2 If government legislation and restrictions stop You been able to travel or complete Your stay with Us, You will be entitled to a full refund of Your Rental Fee including Your Deposit and Cautionary Deposit (If applicable) Or, if You prefer, You can move your Commencement Dates within a 12-month period to a Commandment Dates of a similar value, depending on availability.
22.3 If You are unable to complete Your stay with Us due to having Covid-19 or been advised to isolate, We would require You to send Us a copy of Your positive test result or proof from the NHS tracing app or similar, saying You have been in contact with someone who has tested positive for Covid-19. Therefore, You will be entitled to a full refund of Your Rental Fee including Your Deposit and Cautionary Deposit (If applicable) Or if You prefer You can move Your Commencement Dates within a 12-month period, to a new Commencement Dates of a similar value, depending on availability.
22.4 If You choose not to complete Your stay with Us, when We are open and able to accept guests, You will not be entitled to a refund or be eligible to move Your dates, depending on availability.
23.1 We will not be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond Our Control.
23.1 We will not be deemed to be in breach of this Booking Agreement or otherwise liable to You in the event of the performance being rendered wholly or partially impossible due to circumstances beyond Our reasonable control, including without limitation any act of God, any damage by fire, industrial action, inclement, weather, flood, lightening, electrical or mechanical failure, water failure, gas failure, omission by Government or local authorities or other competent authority, the act or omission of any party for whom We are not responsible. This contract replaces any other preceding agreement, whether written or verbal, between the parties. The contact will be governed by and construed in all respects in accordance with the Laws of England and each party hereby submits to the nonexclusive jurisdiction of the English Courts. We recommend You purchase Holiday Insurance if appropriate to your circumstances.